Warranty

All genuine Parker products carry the manufacturer's international warranty. If a manufacturing defect in assembly or materials appears within two years of purchase, the official service centre will repair the pen free of charge or replace it with a new one if repair is impossible.

When warranty repair applies and when you can count on a free pen repair. Hidden defects include:

• Failure of the push or twist mechanism in the writing unit of a ballpoint pen or pencil.
• Gold or chrome plating partly worn off in one local spot on the pen rather than across all surfaces. In this case a report will most likely conclude that the accessory was handled carelessly.
• The cap of a fountain or rollerball pen does not click shut or is loose when closed.
• The cap of a twist-action ballpoint pen does not lock.
• The nib scratches the paper.
• The lacquer surface has a small dent (not a chip) that you did not notice when buying the pen.
• Cracked lacquer on the pen.
• Cleaning a pen after an ink or refill leak

Warranty repair of a writing instrument is not carried out if:

• the item was damaged because the care instructions were not followed.
• the item was damaged through improper handling (deliberate or accidental) or through use for purposes other than intended.
• the item was repaired by the owner or at a service centre without the appropriate certification.
• ink or other filling materials from another manufacturer were used in the pen.

Not covered by warranty repair:

• All the gold or chrome plating has worn off, most likely due to careless handling.
• Chips in the lacquer surface.
• A bent nib.
• Dried ink in the feed system.
• Obvious mechanical damage to the barrel.
• Clouding of surfaces on precious-metal pens.
• Natural wear of parts.
• Pen parts broken through improper handling or excessive force.

From March 2020, our factories gradually began switching to new gift boxes without warranty card leaflets. This means that from April you may receive pens in the new boxes. We care about the environment, and printing the warranty is not necessary. The main document when contacting the service centre will be the receipt.